The central bank of nigeria cbn recognizes that electronic banking and payments services are still at the cradle stages of development in nigeria. Examine the impact of electronic banking on service delivery. Effect of electronic banking on the financial performance. The impact of electronic banking in nigeria banking system. In line with his study the is to aim at examine the impact of electronic banking system in nigeria. Ovia 2001 however argues that electronic banking is a product of ecommerce in the field of banking and financial services. This research promises to appraise the implication of electronic banking in nigerian banks since it has been seen as being a major player in the economy. Electronic banking ebanking has improved as well as changed the aspect of commercial banking through linking and connecting geographical, industrial and regulatory gaps and creating. The rise of electronic devices has also made electronic banking in nigeria, a rising trend. The impact of e banking on customer satisfaction page 4 of methodology of the study the population of the study consists of respondents drawn from customers of first bank nigeria plc, zenith bank plc and guaranty trust bank plc in lagos, port harcourt and kaduna. The banking supervision department of the central bank of nigeria carries out onsite as. The research study set out to assess the impact of information technology on commercial banks in nigeria and to provide vital information in order to extract the sincere perception of the bank customers and staffs in nigeria with regards to the position and role of information technology in commercial banks in nigeria. Download this complete banking and finance project material titled. Impact of electronic banking on customer satisfaction banking.
Electronic banking e banking has improved as well as changed the aspect of commercial banking through linking and connecting geographical, industrial and regulatory gaps and creating. Electronic banking have long been recognized to play an important role in economic development on the basis of their. The study also went further to state the guidelines for. Problems and prospects of electronic banking in nigeria. Impact of electronic banking system in nigeria a critical.
Arising from the three major roles of the cbn in the areas of monetary policy, financial system stability and payments system oversight, the cbn technical committee on ebanking has produced a report, which anticipates the likely impact of the movement towards electronic banking and payments on the achievement. Yunus da, akingbade wa 2011 technology innovation and nigeria banks performance. Mar 25, 2014 the research study set out to assess the impact of information technology on commercial banks in nigeria and to provide vital information in order to extract the sincere perception of the bank customers and staffs in nigeria with regards to the position and role of information technology in commercial banks in nigeria. The method of the invention includes the steps of inputting a customer banking request from among a menu of banking requests at a remote personnel computer. Trust, and legal support are key factors influencing ebanking adoption by customers. The role of ebanking on operational efficiency of banks. The central bank is the apex and it is responsible for regulating the banking system in the country. Charitycommission 2003, guidelines on electronic banking, available at. This project work entitled impact of internet banking system in nigeria banking environment with particular reference to union bank of nigeria. Electronic banking and profitability of commercial banks. The effect of electronic banking on the financial performance. The study at aimsdiscerning effect of electronic banking on the financial performance of commercial banks in kenyan banking industrythe.
These affect the growth of the banking industry in nigeria positively because customers can now collect money form any branches of their bank. Various researchers have studied the impact of ebanking on banks performance. Electronic banking is the provision of banking services. Electronic banking can be divided on the basis of the instruments used. E banking implies provision of banking products and services through electronic delivery channels. Electronic banking is a service that specifically uses electronic communication forms. The assessment of employees and customers responses. Based on above the general objective of this work is to ascertain the impact of electronic banking instruments on the intermediation efficiency in nigeria, while its specific. The study revealed that information technology has appreciable positive effects on the bank productivity, cashiers service and bank services, banking transaction, bank patronage and customer services.
The chapter one of the work covers areas such as the introduction, the back ground of the study, statement of the problem, signifi. Previously, banking in nigeria had followed the traditional pattern of ledger based transaction. Jun 10, 2015 shittu o 2010 the impact of electronic banking in nigeria banking system. This includes atms, internet banking, paybyphone banking and direct deposit accounts. Impact of mobile banking on service delivery in the.
Pdf the impact of electronic banking on financial inclusion in. According to report of technical committee on e banking cbn, 2003, e banking can be defined as a means whereby banking business is transacted. The banking system in nigeria is regulated through the central bank of nigeria. Internet banking ebanking is the use of internet and telecommunication networks to deliver a wide range of value added products and services to bank customers steven, 2002 through the use of a system that allows individuals to banking activitiperform. The role of ebanking on operational efficiency of banks in.
Electronic banking, traditional banking, nigerian banking sector, operational efficiency. Mar 28, 2017 electronic banking systems consist of a service that allows you to conduct transactions without physically being in a bank branch. The study aims at examining the impact of mobile banking on. Given the above scenario, therefore, this study focuses on finding how ebanking has been able to enhance the. It discovered that the increased application of e banking worldwide is a function of improvement in information and communications technology ict. Arising from the three major roles of the cbn in the areas of monetary policy, financial system stability and payments system oversight, the cbn technical committee on e banking has produced a report, which anticipates the likely impact of the movement towards electronic banking and payments on the achievement. Electronic banking has been playing a major role in the economy of nigeria. Shittu o 2010 the impact of electronic banking in nigeria banking system. There a basically three departments in the central bank of nigeria and they are the banking.
Ebanking implies provision of banking products and services through electronic delivery channels. Impact of internet banking system in nigeria banking environment abstract this project work entitled impact of internet banking system in nigeria banking environment with particular reference to union bank of nigeria. The role of ebanking on operational efficiency of banks in nigeria. These tools measure the acceptance of customers regarding the electronic banking services, which affecting customer loyalty. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, it was in line with this that the study aimed examining the impact of electronic banking system in nigeria. Pdf impact of electronic banking on the nigerian banking system. The impacts of electronic banking on customer satisfaction. Few banks had any computers and these system and for mind and mainframe systems in most banks. One of these reasons is the inherent benefit of ebanking to save time and. The banking industry in nigeria started during the colonial era with the establishment of colonial banks, with the primary aim of meeting the commercial needs of the colonial government. Identify the challenges facing effective implementation of electronic banking system in nigeria. According to sanusi 2002, the introduction of such epayment products in nigeria commenced in 1996 when the cbn granted allstates trust bank approval to introduce a closed system electronic purse called esca. The study aims at examining the impact of mobile banking on service delivery in the nigeria commercial banks. Thus, the choice of electronic banking in nigerian banking system is not a mean stride.
Electronic banking is the use of electronic and telecommunication networks to deliver a wide range of value added products and services to bank customers s teven, 2002. This study examined the relationship between electronic banking and liquidity of deposit money banks in nigeria, using time series data for the period 2006 2014. Project topic on impact of information technology in banking. Each financial institution offers this under adifferent name, but the essential product remains the same.
Guidelines on electronicbanking in nigeria, available at charitycommission 2003, guidelines on electronic banking, available at. The great contributions of e banking on banking performance is shown in. Danger of giving your card number when buying online. The impact of electronic banking on financial inclusion in nigeria article pdf available in american journal of industrial and business management 0906. Most of the economic duties that would have been handled by the national banking system, in addition to regular banking business like loans. Varying impacts of electronic banking on the banking industry. The banking structure in nigeria can be divided into following parts. The impact of electronic banking in nigeria banking system critical appraisal of unity bank plc with abstract, chapter 15, references and questionnaire. This apex bank was established in march 1958 and started operations on the 1 st of july, 1959. Electronic banking has reduced dependence on certain locations before performing certain banking transactions. The impact of electronic banking services on the customers. When you give your check to a cashier in a store, the check is run through an electronic system that captures your banking information and the amount of the check. This study presents what impact electronic banking has on customer satisfaction in comparing with traditional brick and mortar banking service, its relationship with that of age, occupation and education, its impact on branch visits, the level of customer understanding about ebanking and the opportunities and challenges of ebanking. The effects of electronic banking on growth of deposit money banks in nigeria article pdf available january 2014 with 10,268 reads how we measure reads.
Pdf impact of ebanking on the development of banking sector in. Electronic banking services measures many of the researchers who studied the electronic banking services and the difference were in the number of methods or disagree in the title. In the findings it was established that electronic banking system like atm, pay direct, electronic check conversion, mobile telephone banking and e transact has a great impact on bank performance because they increase profitability, reduce bank cost of operations, and increase bank asset and bank efficiency. The impact of ebanking on customer satisfaction in nigeria. Identify the benefits to customers for using e banking services. International journal of business and behavioral sciences, 34, 36 44. Electronic check conversion converts a paper check into an electronic payment in a store or when a company gets your check in the mail. The impact of online banking on the performance of nigerian.
E banking, it also observed, holds enormous potentials for the banking industry in nigeria. It has been a common feature in the united kingdom, france and japan banking system, but nigeria never had experience until societe generale bank blazed the trail in november 1990 and popularly referred to as cash point 24 at their broad street and apapa braches. Many consumers utilize both traditional banking services and electronic banking systems for different reasons. Pdf impact of electronic banking services on bank transactions. The study was centred on all the 42 commercial banks governed and licensed in kenya. This method of banking have also reduced excessive traffic in certain cities in nigeria by reducing the number of people who wake up in the morning to start rushing to the bank just to perform transactions that can be performed with their mobile devices. The use of information technology in banking operations is called electronic banking. Banking and finance department, covenant university, ogun state, nigeria. The introduction of the electronic banking has improve banking efficiency in rendering services to customer. Impact of e banking on traditional services e banking.
This underpins the essence of this research work, which aims at evaluating the impact of ebanking on the performance of nigerian banks. Electronic banking services have become an important practice among commercial banks in nigeria. Though, various e banking systems have been implemented and accepted by customer, epayment remains the most. Trust, and legal support are key factors influencing e banking adoption by customers.
Simply put, electronic banking is the process by which a bank customer initiates banking transactions via electronic device without visiting the brickandmortar institution. Abstract electronic banking system has become an important practice among commercial banks in nigeria. The chapter one of the work covers areas such as the introduction, the back ground of the study, statement of the problem, significance of the study. People now stay comfortably in their homes and perform a banking transaction using electronic devices without increasing road traffic.
Therefore, the aim of this study is to examine the impact of ebanking on the performance of the banking sector in. Varying impacts of electronic banking on the banking. The study made use of secondary data for the period 2011 to 2015. Impact of mobile banking on service delivery in the nigerian. Aug 14, 2017 can u help me with this topic impact of electronic banking on the performance of commercial banks in nigeria. Assert that they have over the time, been using electronic and telecommunication networks for delivering a wide range of value added products and services, managers in banking industry in nigeria cannot ignore information systems because they play a critical impact in current banking system, they point out that the entire cash flow of most.
The impact of electronic banking on human resources. Pdf the effects of electronic banking on growth of. Effecting personal investments through electronic banking j. This study presents what impact electronic banking has on customer satisfaction in comparing with traditional brick and mortar banking service, its relationship with that of age, occupation and education, its impact on branch visits, the level of customer understanding about e banking and the opportunities and challenges of e banking. This study was carried out to assess the effectiveness of electronic banking systems in enhancing service delivery in the nigerian banking industry. Guidelines on electronic banking in nigeria, available at. Arising from the three major roles of the cbn in the areas of monetary policy, financial system stability and payments system oversight, the cbn. Pdf impact of ebanking on traditional banking services.
Pdf on jan 1, 2019, abbas umar and others published impact of ebanking on the development of banking sector in nigeria find, read. Impact of ebanking on traditional services ebanking. The introduction of e banking services has improved banking efficiency in rendering services to customer. In the banking sector, professional training can be given to banking officials, so that they can effectively work on the electronic system. Electronic banking and the common banking products. Internet banking e banking is the use of internet and telecommunication networks to deliver a wide range of value added products and services to bank customers steven, 2002 through the use of a system that allows individuals to banking activitiperform es at home or from their offices or over the internet. Oct 09, 2019 most of the economic duties that would have been handled by the national banking system, in addition to regular banking business like loans and corporate finance, fell into the hands of large. This underpins the essence of this research work, which aims at evaluating the impact of e banking on the performance of nigerian banks. The data was analyzed using both descriptive and correlation analysis to describe the data set and to identify the association. Role of electronic banking in enhancing human resource performance and customer satisfaction. Impact of ebanking on the development of banking sector in nigeria. The impacts of electronic banking on customer satisfaction in. A mobile phone can be used to communicate with asocalled telephone banker or an automated telephone system, just as well as afixed line.
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